Consumer Access to Health Care Records and Complaint Information
In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, CenTex Therapies provides the following information to assist clients and members of the public with requesting access to health care records, contacting the state licensing authority, and filing a consumer complaint.
How to Request Your Health Care Records
Current and former clients may request copies of their counseling and mental health records. You may submit your request using any of the following methods:
Please include the following in your request:
- Client full legal name and date of birth
- Current phone number and/or email address
- Description of the records requested, including relevant dates
- Preferred delivery method (e.g., email, mail)
If you are requesting records on behalf of another individual, documentation of legal authority (such as a power of attorney, court order, or authorized representative form) is required. Identity verification may be required before records are released.
Licensing Authority Information
CenTex Therapies is regulated by the Texas Behavioral Health Executive Council (BHEC).
If you have questions about our licensure or wish to verify a provider’s credentials, you may contact BHEC directly:
When contacting BHEC, select “Licensed Professional Counselor” as the license type.
Filing a Consumer Complaint
If you wish to file a consumer complaint, you may do so through the Texas Office of the Attorney General, Consumer Protection Division.
When filing a complaint, please include relevant dates, names of individuals involved, and any supporting documentation.
Questions Regarding House Bill 4224
For questions about House Bill 4224 and your rights under this legislation, you may contact Texas Health and Human Services: