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Callback within one business day
This page is for the people who send us patients. Primary care and pediatrics, psychiatry, nurse practitioners and physician assistants, fellow therapists with a full caseload, and the staff at agencies, employee assistance programs, hospitals, courts, and veteran services who need somewhere reliable to send someone.
Send the form below and we call you back within one business day. Not a portal message that sits unread, and not a voicemail loop. A person calls you.
CenTex Therapies works by telehealth across all of Texas, with an office in the Killeen and Temple corridor of Bell County. Distance is rarely the reason a referral falls through here.
The same practice, described three ways, because you are each solving a different problem.
If you are managing the medication and need the therapy side covered, we take anxiety, depression, ADHD, and trauma. Those are the bulk of what walks in the door here and we are set up for them.
We also take medication-adjacent work, meaning cases where therapy has to run alongside a prescribing relationship you are keeping. You stay the prescriber. We handle the counseling and stay in touch about how it is going.
Colleagues send us DBT, EMDR, and ADHD assessment when a client needs something outside their own scope or training.
We also take overflow. If your caseload is closed, or someone would otherwise sit on your waitlist for two months, send them here instead of holding them. Nobody benefits from a client waiting on a slot that is not coming.
Institutional referrers get capacity and statewide reach. Because sessions run by telehealth, a client in a rural county is not a harder placement than one in Killeen.
If a case manager, probation officer, or benefits coordinator is already involved, we work with them rather than around them, within whatever the client has authorized us to share.
Private pay. We accept private pay as well. We do not post a rate here because what a client pays depends on what they actually need, so we go over the number on the callback.
Openings. Availability moves week to week. Rather than publish a claim that could be wrong by the time you read it, we confirm current openings when we call you back, before anyone has promised the patient anything.
If the plan you are looking at is not on this list, send the referral anyway and ask. There are usually options worth talking through.
It asks about you, not about your patient. Who you are, how to reach you, and a sentence or two about what the person needs.
That call is where the clinical detail goes. We take the patient information by phone, confirm current openings, and sort out insurance or private pay before anyone is left waiting.
We reach out to schedule, and we ask the patient right then for permission to tell you the referral landed. With that permission, you hear back from us. You are not left guessing.
This form reaches our intake team directly. Tell us who you are and what the
patient needs, and we'll call you back to take the details securely.
The referral form is checked during business hours. It is not monitored around the clock, and it is not the right place for anything that cannot wait until someone calls you back.
If a patient is in immediate danger, call 911. For suicidal thinking or an acute mental health crisis, the 988 Suicide and Crisis Lifeline is reachable by call or text at 988, any hour of the day, and can also connect a caller to local mobile crisis services.
If you are holding a patient in your office right now and need to talk to someone here, call the practice directly rather than using this form.
Most providers stop referring to a practice for one reason. They send someone over and never hear another word. So here is exactly what comes back to you.
When we first reach the patient, we ask their permission to confirm back to whoever sent them. Almost everyone says yes, and it takes one sentence on that first call. With that permission we tell you the handoff landed and the patient is ours to schedule. Nothing clinical, just the fact that they are in our hands now. Texas treats the mere fact that someone is a mental health client as confidential, so we ask first rather than assume, and if a patient would rather we not confirm, we honor that and you will not hear back from us.
Anything beyond that point needs a signed release of information. The release is what makes clinical coordination legal, and without one we cannot even confirm that the person is a client here. With one that names you, we can talk about what we are working on, how treatment is going, whether what we are seeing matches what you saw, and what would help on your end.
If ongoing coordination matters for this patient, say so when we call and we will have the client sign a release at intake naming you. If you decide later that you want it, email admin@centextherapies.com and we will send the release out for signature, then reach you once it is on file. Either way, ask. We would rather coordinate than have you wondering.
Call or email and ask for intake. Same commitment either way, a real response within one business day. Please leave patient details out of email and we will take them by phone.